November 1, 2018

Klinik believes in working with customers to achieve success

klinik_health_dev / November 1, 2018

At the core of Klinik’s customer service is a belief that customer success is the basis of the company’s operations. This means that the Klinik customer success team does everything it can to provide a service that brings real relief to customers. In Finland, the Klinik online service is in use at over 400 healthcare facilities. Although cooperation with Klinik does not always start from something being wrong, after the introduction of the Klinik online se…

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."

"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."