We are built and driven by clinicians

About us

We are a healthcare technology company delivering clinically designed, intelligent healthcare software with a strong focus on patient care. Our core team consists of doctors, healthcare professionals and engineers with leading expertise on how patient pathways should be arranged in order to deliver high quality care and cost-effective processes.
Klinik Healthcare Solutions is founded 2013 and we have operations in UK, Finland, Portugal and Netherlands.


Our mission

Today’s patients are experiencing major barriers in accessing healthcare in a timely way. People are lost in the system, not getting the treatment they need in a timely manner while the professionals are heavily burdened. For healthcare professionals, the current processes cause delays and waste resources, potentially impacting on patient care.
With a mission to remove the burden from accessing and delivering healthcare we offer clinically designed solutions powered by medical AI that enable more accurate and enhanced patient care & flow. As a team of clinicians and tech enthusiasts we are the true innovators of future healthcare making a difference in society at large. Learn more about our company values, mission and vision on our Careers page.


UK Team

Ben Wood
UK Managing Director

Over 10 years of experience in healthcare across market research, sales & marketing strategy planning and delivery.

Shelley Johnson
UK Customer Success Director

Over 20 years of experience in senior account management and consultancy roles and working with UK clients in new business implementation.

Kristiaan Van Driem
UK Sales & Marketing Director

Over 10 years of experience in product strategy and development as well as sales & marketing management in health nutrition.

Hannah Snelson
UK Customer Success Manager

Hannah is skilled at creating and delivering training programmes and is passionate about contributing to the digital evolution within healthcare.

Kelsy Trodd
Customer Success Administration & Data Manager

With a background in administration and data analysis, Kelsy is committed to delivering data requirements to improve healthcare.

Medical Development

Dr Rony Lindell
Medical Director

Expert of AI & machine learning. General practice doctor in the city of Porvoo, Finland.

Dr Petteri Hirvonen

Co-founder of Klinik and 15 years of experience as a business executive in healthcare.

Dr Nick Hayward

Spec. in Anaesthesia and Perioperative Medicine, University Hospitals Southampton, UK. Expert in UK healthcare infrastructure and clinical technology development.

Dr Juhani Määttä
Research Lead

Spec. in: Physical and rehabilitation medicine @ Oulu University Hospital

HQ Management

Pekka Männistö
Chief Operating Officer
Dr Petteri Hirvonen

Co-founder of Klinik and 15 years of experience as a business executive in healthcare.

Jukka Happonen
Director of Product Development

Over 10 years of experience as a software developer, team lead and integration architect.

Our partners in primary care

YHEC Economic Benefit Case Study

York Health Economics Consortium evaluated Klinik's patient triage technology at Priory Medical Group's PCN, backed by Yorkshire and Humber AHSN. They found Klinik enabled a year's delivery of 18 months' appointments and saved over £300k in capacity.

Carn to Coast Health Centres Case Study

Faced with recruitment challenges and increasing workload, Carn to Coast Health Centres implemented Klinik online triage to help provide a more efficient service. Now the Cornish four-site practice can safely prioritise the needs of the 31,000 patients.

Priory Medical Group Case Study

Priory Medical Group shares how working with Klinik has enabled the PCN to improve the patient journey, boost staff satisfaction and adapt its workforce to known local needs. The system has helped measure the actual demand faced across the PCN’s nine sites.

Portland Medical Centre Study

Klinik is saving London’s Portland Medical Centre 3 to 4 GP sessions per week despite a growing patient list and huge demand for care. The innovative online triage and patient flow management technology is ‘the best thing since sliced bread’, says Flemming Jensen, Business Manager of Portland Medical Centre.

Haxby Group Case Study: Changing the face of general practice

Haxby Group reveals how Klinik is helping to change how general practice is meeting the needs of patients and professionals.

Roxbourne Medical Centre Case Study

One practice that is excelling at managing this demand is Roxbourne Medical Centre. With smart processes, great teamwork and Klinik technology, the London practice has been able to manage the demands it faces without having to increase headcount. Now staff would never go back to the old ways of working.

"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group