Clinical decision support for primary care and urgent care

Our user-friendly digital patient triage solutions enable primary care teams to modernise their processes and improve patient access to primary care, supporting the implementation of modern general practice standards.

Solutions and product features

We serve a wide range of healthcare professionals and health service providers, offering digital end to end patient flow management solutions, supporting efficient collaboration and the ability to create triaging hubs in your primary care network. Our solutions have been implemented within GP practices, GP groups, PCNs, public and private hospitals and emergency rooms.


Klinik’s Total Triage System

Intuitive total triage platform can handle clinical and non-clinical enquiries coming through online, through telephone triage and walk-ins.


Klinik’s AI online triage and patient flow management solution can manage all incoming demand through the same platform. Its intuitive patient interface can handle enquiries coming through online, while a telephone module provides the possibility to capture 100% of inbound enquiries (online & telephone) in the same system.

Klinik’s Total Triage System can be configured for seamless deployment into primary care, A&E and urgent treatment centres.






Klinik Access

AI triage and patient flow management solution

Klinik Access’ user friendly AI clinical assessment and patient flow management technology capture’s high-quality clinical data. Its unique algorithm interprets the patient’s symptoms, which it translates into a set of differential diagnoses and estimates the urgency of the care needed. Through custom workflows, the patient is automatically directed to the right point of care.


Klinik Access can be integrated into primary care, A&E, urgent treatment centres and dental care.






Klinik Connect

Call centre triage solution

Klinik Connect is an online triage solution to support the call centres when triaging patients on the phone. All inbound calls handled through the same channel and useful data gathering on patient flow management.

Klinik Connect can be integrated into primary care, A&E, urgent treatment centre and call centres.







Klinik’s Business Intelligence system

Our BI system provides key insights into the status of the practice daily important figures

Klinik’s Dashboards enable you to view consultations in real time and far into history. In the Medical section you will find, for the selected period, information on the amount of diagnoses per diagnosis type and the totals per condition for which the requests were made.

Our partners in primary care

YHEC Economic Benefit Case Study

York Health Economics Consortium evaluated Klinik's patient triage technology at Priory Medical Group's PCN, backed by Yorkshire and Humber AHSN. They found Klinik enabled a year's delivery of 18 months' appointments and saved over £300k in capacity.

Carn to Coast Health Centres Case Study

Faced with recruitment challenges and increasing workload, Carn to Coast Health Centres implemented Klinik online triage to help provide a more efficient service. Now the Cornish four-site practice can safely prioritise the needs of the 31,000 patients.

Priory Medical Group Case Study

Priory Medical Group shares how working with Klinik has enabled the PCN to improve the patient journey, boost staff satisfaction and adapt its workforce to known local needs. The system has helped measure the actual demand faced across the PCN’s nine sites.

Portland Medical Centre Study

Klinik is saving London’s Portland Medical Centre 3 to 4 GP sessions per week despite a growing patient list and huge demand for care. The innovative online triage and patient flow management technology is ‘the best thing since sliced bread’, says Flemming Jensen, Business Manager of Portland Medical Centre.

Haxby Group Case Study: Changing the face of general practice

Haxby Group reveals how Klinik is helping to change how general practice is meeting the needs of patients and professionals.

"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group