Ensuring sustainable patient access to primary care,

Help patients access the right care, first time

Klinik helps primary care teams to triage patient enquiries more efficiently, make more accurate clinical decisions, and respond to patients faster, rapidly directing them to the right care or providing a resolution.

Find out more abouthow Klinik Access can enable sustainable patient access >

A user-friendly ‘digital front-door’ to your practice

Patients love Klinik. Our easy-to-use online platform makes it simple to make enquiries to their practice, with AI structured patient history- taking capturing essential details of each query and ensuring patients are directed to the right care.

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Patient history taking that supports better, faster triage decisions.

With essential details captured, our clinically-validated AI engine assesses enquiries by type and urgency, identifying primary health issues and making a triage recommendation, which is then reviewed by a clinician.

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Create capacity by improving the use of practice resource

A bespoke set up for every practice ensures triage recommendations reflect the resource available to your practice, so that patients are directed to the most appropriate team member, saving the practice time and costs. Resources can be redeployed to create additional capacity for complex or urgent cases.

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Online, phone or in-person – Triage every patient enquiry equitably

With our telephone triage module, practices can ensure all enquiries are triaged equitably, regardless of how the patient made their enquiry. Klinik Connect helps call-handlers collect consistent data and ensure the accuracy of recommendations.

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Clinically-proven AI

Klinik’s medically-supervised CE-marked AI software recognises over 1000 symptoms and conditions including mental health and complex pediatric conditions,

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Reduces pressure on staff

Klinik’s user-friendly online triage makes online access easy for patients, reducing call volume and saving 3-5 sessions per GP, per week.

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Ongoing Support

Our dedicated customer success team and tech support ensure the implementation and clinical engagement will succeed. We organize workshops, training sessions and regular follow-ups.

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Releases cost-savings for practices

By introducing efficiencies and making better use of practice resources, Klinik has created capacity-releasing savings of up to £350k per PCN.

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Complete Process

Our platforms manage all incoming demand through our whole system triage solution. This total triage platform can handle clinical and non-clinical enquiries coming through online, through telephone triage and walk-ins.

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Improves patient access

Klinik ensures equitable access to primary care by ensuring all enquiries are triaged equally, regardless of channel.

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Exhaustive onboarding & support

Klinik’s exhaustive onboarding process maps builds the platform around your practice and includes advice on guidance on promoting the platform to your patients.

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Klinik rapidly and safely directs patient cases to the right point of care.

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24/7 Access

Patients can contact their GP online whenever and wherever they want. Automatic 24/7 urgency prioritisation ensures that those who need care first are dealt with first.

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On-demand analytics

Klinik offers users a complete picture of patient enquiries to your practice, providing actionable data to support resource planning and population health management.

"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group