Benefits for both patients and professionals

The right care at the right time

Klinik is an online total triage and patient flow management software that directs patients to the right point of care in a timely, cost-effective way. Klinik is not only able to help GP practices provide improved access to healthcare, but can also help to redefine and reform how the patient flow is managed.

We simplify access to healthcare for patients and enable healthcare professionals to allocate resources more efficiently, making it possible to provide a better service with less resources.

Read more about our solutions and product features >

User friendly and intuitive patient access

Improved patient experience - 90% of patients rate the service good or excellent. Intuitive, medically validated AI ensures the patients are safely directed to the right point of care at the right time. A market leading user uptake ensures your practices get the full benefit of an online consultation solution.

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Superior patient history taking supports efficient decision making

Our medical AI engine seamlessly integrates into existing healthcare processes. It can identify a primary health issue, recognise its urgency and direct the patient to the right point of care in a timely, cost-effective way. It also provides important background information for healthcare professionals and enables proactive interaction with the patient immediately.

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Efficient resource allocation

Klinik saves time and enables GP practices to reallocate resources that might be redeployed to support increased appointment duration for highest need patients or complex cases. Our best in class online, total triage software streamlines access to healthcare and enables GP Practices to provide better healthcare for less.

Group 23@1x Created with Sketch. Patient information Treatment recommendation Patients

Klinik Connect call centre triage solution

Our telephone triage module helps to turn your care navigators in skilled triage resources, enabling you to take 100% of the incoming enquiries through the medical algorithm, supporting consistent data collection and providing a lot more information for the duty team than they would have prior this solution.

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Klinik Access Delivers

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Cutting Edge AI

Klinik Medical AI engine automatically recognises over 1000 symptoms and conditions including mental health and complex paediatric conditions.

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Happy Staff

Klinik reduces the burden on frontline staff, giving them the opportunity to review patient cases in an environment of calm and low stress. This significantly improves job satisfaction and reduces staff turnover.

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Ongoing Support

Our dedicated customer success team and tech support ensure the implementation and clinical engagement will succeed. We organize workshops, training sessions and regular follow-ups.

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Reducing Call Volume

We actively support practices and patients to make the shift to online services. This frees up the phone lines for those who aren’t digitally capable.

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Complete Process

Our platforms manage all incoming demand through our whole system triage solution. This total triage platform can handle clinical and non-clinical enquiries coming through online, through telephone triage and walk-ins.

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Positive Patient Engagement

We have a comprehensive marketing package to help patient engagement and rapidly drive up online service user numbers. Patient feedback is automatically gathered and organised into a comprehensive format.

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Clinical Safety

Our medically supervised AI provides consistency of symptom reporting & patient routing. Being a cloud-based CE marked medical device, we constantly monitor the performance and stability.

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Klinik rapidly and safely directs patient cases to the right point of care.

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24/7 Access

Patients can contact their GP online whenever and wherever they want. Automatic 24/7 urgency prioritisation ensures that those who need care first are dealt with first.

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Data dashboards

Through live and historical dashboards, we present all inbound data; from frequent users to epidemiological information. This enables better resource planning and population health management.

"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group