AI-driven online triage solution

Klinik online triage and patient flow management software releases GP capacity, improves patient access and creates an intelligent healthcare network.


Why Klinik Access?

Klinik’s AI-driven online triage and patient flow management software assesses then directs patients to the right point of care. This eases pressure on GPs by better utilising all healthcare providers in a community, and ensures patients get appropriate care quickly.

AI-supported triaging process

Klinik is a CE-marked medical device. Every patient is triaged using our medical AI triage technology that recognises over 1000 medical symptoms and conditions. The system’s urgency detection and differential diagnosis provide effective clinical decision support.

Redirect to the right kind of care

The system allows you to integrate ARRS roles, and can automatically redirect to first contact physio, mental health provider and clinical pharmacy without GP involvement.

Improves working environment for staff

Klinik reduces pressure on frontline staff, even when demand is increasing. This improves job satisfaction, reduces staff turnover and keeps patients happy too.

Reduces clinical and non-clinical costs

Through more efficient workflows, both time and resources are optimised when initial contact is made via Klinik Access. Klinik cuts care costs by an average of 14% per patient by optimising workflows and reducing patient waiting times.

Established International Experience

Proven ability to deliver at scale across geographies.

Healthcare Centres
Million User Base
Years Proven Model

Healthcare starts with Klinik

Klinik’s technology has clinically-proven algorithms that seamlessly integrate into existing healthcare processes. It can identify the primary health issue, recognise its urgency and direct the patient to the right point of care in a timely, cost-effective way. Our leading patient flow management software also provides important background information for healthcare professionals, allowing them to start any medical treatment as quickly as possible.

Partnership Case Studies

YHEC Economic Benefit Case Study

York Health Economics Consortium evaluated Klinik's patient triage technology at Priory Medical Group's PCN, backed by Yorkshire and Humber AHSN. They found Klinik enabled a year's delivery of 18 months' appointments and saved over £300k in capacity.

Carn to Coast Health Centres Case Study

Faced with recruitment challenges and increasing workload, Carn to Coast Health Centres implemented Klinik online triage to help provide a more efficient service. Now the Cornish four-site practice can safely prioritise the needs of the 31,000 patients.

Priory Medical Group Case Study

Priory Medical Group shares how working with Klinik has enabled the PCN to improve the patient journey, boost staff satisfaction and adapt its workforce to known local needs. The system has helped measure the actual demand faced across the PCN’s nine sites.

Portland Medical Centre Study

Klinik is saving London’s Portland Medical Centre 3 to 4 GP sessions per week despite a growing patient list and huge demand for care. The innovative online triage and patient flow management technology is ‘the best thing since sliced bread’, says Flemming Jensen, Business Manager of Portland Medical Centre.

Haxby Group Case Study: Changing the face of general practice

Haxby Group reveals how Klinik is helping to change how general practice is meeting the needs of patients and professionals.

Roxbourne Medical Centre Case Study

One practice that is excelling at managing this demand is Roxbourne Medical Centre. With smart processes, great teamwork and Klinik technology, the London practice has been able to manage the demands it faces without having to increase headcount. Now staff would never go back to the old ways of working.

"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group