AI-driven online triage solution
Klinik online triage and patient flow management software releases GP capacity, improves patient access and creates an intelligent healthcare network.
Why Klinik Access?
Klinik’s AI-driven online triage and patient flow management software assesses then directs patients to the right point of care. This eases pressure on GPs by better utilising all healthcare providers in a community, and ensures patients get appropriate care quickly.
AI-supported triaging process
Klinik is a CE-marked medical device. Every patient is triaged using our medical AI triage technology that recognises over 1000 medical symptoms and conditions. The system’s urgency detection and differential diagnosis provide effective clinical decision support.
Redirect to the right kind of care
The system allows you to integrate ARRS roles, and can automatically redirect to first contact physio, mental health provider and clinical pharmacy without GP involvement.
Improves working environment for staff
Klinik reduces pressure on frontline staff, even when demand is increasing. This improves job satisfaction, reduces staff turnover and keeps patients happy too.
Reduces clinical and non-clinical costs
Through more efficient workflows, both time and resources are optimised when initial contact is made via Klinik Access. Klinik cuts care costs by an average of 14% per patient by optimising workflows and reducing patient waiting times.
Established International Experience
Proven ability to deliver at scale across geographies.
Healthcare starts with Klinik
Klinik’s technology has clinically-proven algorithms that seamlessly integrate into existing healthcare processes. It can identify the primary health issue, recognise its urgency and direct the patient to the right point of care in a timely, cost-effective way. Our leading patient flow management software also provides important background information for healthcare professionals, allowing them to start any medical treatment as quickly as possible.
Klinik Medical AI engine automatically recognises over 1000 symptoms and conditions including mental health and complex paediatric conditions.
Klinik verlicht de last voor medewerkers aan de frontlinie en geeft hen de mogelijkheid om vragen van patiënten te beoordelen op het moment dat dit hen uitkomt. Dit verbetert de werktevredenheid aanzienlijk en vermindert het personeelsverloop.
We actively support practices and patients to make the shift to online services. This frees up the phone lines for those who aren’t digitally capable.
We have a comprehensive marketing package to help patient engagement and rapidly drive up online service user numbers. Patient feedback is automatically gathered and organised into a comprehensive format.
Our medically supervised AI provides consistency of symptom reporting & patient routing. Being a cloud-based CE marked medical device, we constantly monitor the performance and stability.
Through live and historical dashboards, we present all inbound data; from frequent users to epidemiological information. This enables better resource planning and population health management.
Partnership Case Studies
York Health Economics Consortium undertook an independent evaluation of the use of Klinik’s patient triage and demand management technology at Priory Medical Group’s PCN. The evaluation - supported by Yorkshire and Humber AHSN - found that Klinik helped to deliver 18 months’-worth of appointments within one year and realised over £300k in capacity-releasing savings.
Faced with recruitment challenges and increasing workload, Carn to Coast Health Centres implemented Klinik online triage to help provide a more efficient service. Now the Cornish four-site practice can safely prioritise the needs of the 31,000 patients.
Priory Medical Group shares how working with Klinik has enabled the PCN to improve the patient journey, boost staff satisfaction and adapt its workforce to known local needs. The system has helped measure the actual demand faced across the PCN’s nine sites.
Klinik is saving London’s Portland Medical Centre 3 to 4 GP sessions per week despite a growing patient list and huge demand for care. The innovative online triage and patient flow management technology is ‘the best thing since sliced bread’, says Flemming Jensen, Business Manager of Portland Medical Centre.
Haxby Group reveals how Klinik is helping to change how general practice is meeting the needs of patients and professionals.
One practice that is excelling at managing this demand is Roxbourne Medical Centre. With smart processes, great teamwork and Klinik technology, the London practice has been able to manage the demands it faces without having to increase headcount. Now staff would never go back to the old ways of working.
Haxby Group, a leading provider of community-based healthcare managing 11 GP surgeries across York and Hull is the first in the UK to take full advantage of the Klinik Access solution.
