Removing the burden of labour-intensive initial screening

News

September 13, 2021
Technology offers a wealth of opportunity to general practice, but how can doctors know which technology is safe? Working with experts, Klinik is taking a safety by design approach to ensure that its technology embeds clinical safety at its heart. Ensuring the safety of new technology can be a challenge for general practice as it navigates its way through the rapid adoption of digital solutions. As it is built by GPs, Klinik recognises the vital impor...
September 13, 2021
For PCNs, ARRS funding has been a mixed blessing. How can they make the most of this opportunity to expand the general practice workforce in the face of rising patient demand? Luckily, help is at hand… The Additional Roles Reimbursement Scheme (ARRS) has received a mixed reception by GPs and the PCN community. ARRS seeks to help manage patient demand by providing practices with additional healthcare specialists, helping them deliver the right care whe...
September 8, 2021
The GP conference season is fast approaching, and we are hugely excited to be able to meet people face to face again! Come see how our online triage and patient flow management solution is changing the face of general practice at the following events: Thursday, 30 September: Pulse Live in London - book a demo at the show. Wednesday 13 and Thursday 14 Oct Best Practice in Birmingham - book a demo at the show. Thursday 14 and Friday 15 October RCGP Annu...
July 19, 2021
How can a PCN use total triage to help it manage demand? Martin Eades, the managing partner of York’s Priory Medical Group, reveals how the network has used total triage as a catalyst for change. Now, with refreshed processes and AI triage and patient flow technology in place, it is providing 8,000 more patient contacts than the year previously, using the same level of clinical resources. Knowing true patient demand is key to the evolution of general pra...
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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group