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Nurse-led triage at Homewell: The story so far

July 29, 2022
At Klinik, we want to ease pressure on GPs and make the most of the clinical and non-clinical workforce. Nurse-led triage can help ensure patients get the right care for their needs, and Klinik can play a central role in this approach. This has been evident at Homewell Practice in Hampshire, where advanced nurse practitioners (ANPs) are helping to ease the workload burden. They are using Klinik’s online triage technology to deal with many enquiries thems...
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Klinik helps the NHS take the next steps in integrating primary care

July 22, 2022
See how Klinik can help healthcare leaders achieve the aims of the Fuller Stocktake of primary care by enhancing patient access, supporting care from multidisciplinary teams, and making the most of data and AI to measure and manage demand. The Fuller Stocktake sets out how primary care can be an integral part of the new structures emerging within the NHS in England. And just as we showed with our analysis of recent contract developments, Klinik is abl...
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Twenty two North East London GPs to use AI to support patient’s needs

July 13, 2022
July 2022: Almost two dozen GP surgeries across North East London are using AI-driven technology to help ease the pressure on GPs and answer the post-pandemic needs of patients, thanks to the efforts of local healthcare commissioners. 22 practices from North East London have signed up to use the online consultation system from Klinik, which is one of three such providers funded by the local clinical commissioning group (CCG) for use by local surgeries. ...
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The demands of the DES (and more): How can technology help?

May 24, 2022
New general practice contract arrangements are never without controversy. This year’s announcements are still the subject of ‘lively’ discussions between the profession and NHS England. GPs have to get on with things regardless, and so we thought it worthwhile to look at how technology could support requirements in the new network contract. The latest guidance contains details on how GPs and primary care networks (PCNs) are expected to measure and man...
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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group