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The demands of the DES (and more): How can technology help?

May 24, 2022
New general practice contract arrangements are never without controversy. This year’s announcements are still the subject of ‘lively’ discussions between the profession and NHS England. GPs have to get on with things regardless, and so we thought it worthwhile to look at how technology could support requirements in the new network contract. The latest guidance contains details on how GPs and primary care networks (PCNs) are expected to measure and man...
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Why do GPs love Klinik?

February 1, 2022
As well as being loved by patients, Klinik is appreciated by GPs. We’re humbled and proud to say that our customer satisfaction scores are regularly around 90%. Clinical, operational and managerial staff regularly praise our medical triage software and support. So why do GPs love Klinik? We asked their views on the impact of Klinik at an exclusive away day we held in 2021. Improved access to care The Monday morning scramble for appointments is a common...
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How AI-driven online triage is transforming general practice

October 8, 2021
Klinik’s use of AI is key to its ability to help GPs manage demand using online triage. Klinik’s Medical Director and practising GP Rony Lindell explains why. We are at the beginning of exciting times for the use of AI in general practice. More and more doctors are seeing the benefits of using a medical AI system. Here, GP Rony Lindell reveals how Klinik is unlocking a world of possibility for general practice to meet his immediate needs, and is provi...
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Why do patients love Klinik?

September 24, 2021
Many GPs ask us: what do patients think about Klinik? Well, we are pleased to say that they seem to like it - a lot. We get consistently good feedback scores, with 92% of patients rating the system as good or excellent. Patients are getting more confident in using the software, too. One PCN, for example, has seen 70% of enquiries made online using Klinik since they signed up. So what exactly is it about Klinik that patients enjoy? Put simply, it gives...
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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group