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How Priory Medical Group is responding to the new demands facing general practice

July 19, 2021
How can a PCN use total triage to help it manage demand? Martin Eades, the managing partner of York’s Priory Medical Group, reveals how the network has used total triage as a catalyst for change. Now, with refreshed processes and AI triage and patient flow technology in place, it is providing 8,000 more patient contacts than the year previously, using the same level of clinical resources. Knowing true patient demand is key to the evolution of general pra...
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NHS Confed Breakfast Briefing: Managing Unmet Demand in Primary Care

June 28, 2021
How intuitive AI triage and patient flow software is helping GPs meet demand. The problem of unmet demand Industry leaders came together at the NHS Confed conference to discuss one of the hottest topics in general practice, how to manage unmet demand. Primary care network (PCN) and clinical commissioning group (CCG) leads showcased how they were using a combination of technology and process change to address the issue. Klinik UK Director Ben Wood, o...
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Klinik earns a place on flagship primary care technology framework

June 2, 2021
June 2021: England's GPs, primary care networks and integrated care systems can now more easily use AI triage technology to meet healthcare demand. Klinik has been named on the new NHS Digital First Online Consultation and Video Consultation (DFOCVC) framework. The Klinik Access software is used in over 100 primary care centres in the UK. It blends AI-driven total triage with intelligent patient flow management tools to direct patients to the right type of...
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Overwhelming patient demand – the elephant in the waiting room?

June 1, 2021
Martin Eades is managing partner at Priory Medical Group primary care network, which serves almost 60,000 people across Yorkshire. The group has developed numerous award-winning patient initiatives, and is using Klinik software to power its prioryCARE online consultation system. A keen advocate of organisational development and process improvement, Martin seeks to identify and align individual strengths with service redesign to achieve optimal outcomes. ...
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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group