November 17, 2019

Same-day 24h online contact service to arrive at two York surgeries

klinik_health_dev / November 17, 2019

Patients from Haxby Group’s Gale Farm and Old Forge Surgeries in York, city in northeast England, can now contact their GP more easily, thanks to a brand new 24h online consultation service. While accessible to 1.5 million people in Finland, this is the first example of Klinik Access in the UK. The new online service will allow Gale Farm and Old Forge surgery patients to get same day access to their GP. “We’re really excited about introducing this new…

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."

"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."