September 2, 2020

Moving beyond total triage to manage practice demands

klinik_health_dev / September 2, 2020

The continued use of total triage has been cautiously welcomed by most, but there are questions over how it can help address the workload challenge facing general practice. A recent Best Practice UK webinar looked at how one practice was using Klinik’s Total Triage System to address workforce issues by supporting a Whole System Triage™ approach. Covid-19 forced the pace of digitisation in primary care, with total triage introduced within a few weeks. Its c…

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."

"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."