July 21, 2025

The Kingswood Health Centre struggled to accommodate and offer every patient an appointment while using a system that allocated appointments on a ‘first-come, first-served’ basis, leading to a large backlog of appointment requests and clogged phone lines.

Recognising that care was not always easy to access for patients and that staff struggled to consistently direct patients to the most relevant point of care, first time, Kingswood Health Centre partnered with Klinik to implement our online access and digital patient triage solution.

Now, with more patients choosing to access care online, and critical details captured through the Klinik system, staff have both time and information needed to make accurate, rapid triage decisions – improving patient access and reducing levels of staff stress.

Struggling with patient demand and overwhelmed phone lines, Bristol-based GP Practice Bridge View Medical required a patient access solution that addressed critical bottlenecks in patient access.

With patients frustrated by long wait times and seemingly endless telephone queues, and staff demoralised by factors that hindered their ability to offer patients the care they needed, it was critical that the practice introduced a more efficient way of managing access and triage.

Bridge View Medical turned to Klinik, implementing our online digital triage and patient flow system to transform how patients accessed care. Read more in the full case study.

Inundated with telephone calls from patients seeking appointments with a GP, Fullwell Cross Medical Centre was struggling to meet demand for care.

The centre, which had been allocating appointments to patients on a ‘first-come, first-served’ basis, found itself lacking the necessary capacity to offer every patient an appointment.

Recognising that appointments were not always offered to patients based on a specific clinical need, Fullwell Cross partnered with Klinik to implement a new triage process that would ensure patients were directed to the appropriate point of care based on genuine need, rather than demand.

By adopting Klinik, Fullwell Cross has reduced the pressure on practice capacity, enabling it to offer an appointment to all patients who need one, and creating more time and space for GP’s and reception teams to do their best work.

Dorset’s The Adam Practice partnered with Klinik to ensure that any patient who needed an appointment urgently was able to get one – and that no patient had to wait longer than was absolutely necessary.

Following a comprehensive onboarding, The Adam Practice has met that goal, with all enquiries provided with an outcome in 5 days, or same day if urgent. Patients now wait just two weeks for routine appointments – a two-thirds reduction. Staff capacity has been boosted too, with a 20% reduction in inbound phone calls, and significantly fewer extra appointments added to the rota every week.

Carolyn Hattersley, Executive Manager, shares how “Klinik has been a game changer for us to be honest, we’re able to customise it to our own needs

Learn how the Adam Practice used Klinik to reexamine patients’ experience – and continue to do so with Klinik’s support.

Under new management, the caretaking providers of The Firs Medical Centre faced the difficult job of rebuilding the GP practice and restoring the local population’s trust. Within a matter of weeks, the GP practice was able to offer patients a brand new digital ‘front door’ to its services. The practice shares how working with Klinik has enabled them to transition from providing reactive to proactive care.