Case Study Video

Harrow Health – A digital triage case study

klinik_health_dev / July 21, 2025

Harrow Health GP Federation is using Klinik’s innovative digital triage technology to ease the pressure on the NHS primary care. Chair Kanesh Rajani describes how using Klinik is changing the face of general practice.

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."

"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."