Creating a sustainable partnership with your practice

Case Studies

Klinik online triage system is live in 300 NHS GP practices in the UK and in +200 healthcare centres in Finland, Ireland, Portugal and Netherlands. Have a look at our case studies and see how we have transformed GPs’ way of working.


“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured - and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”

Trupti Chauhan

Operations Manager, 
Roxbourne Medical Centre

“It is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”

Dr Michael Curran

GP Partner, 
Church Street Medical Centre

“Klinik is a very straightforward, easy to implement platform. It is very effective for total triage, and the usability of the platform is very good.”

Dr Thomas Patel-Campbell

GP Partner, 
Haxby Group Practice

YHEC Economic Benefit Case Study

York Health Economics Consortium undertook an independent evaluation of the use of Klinik’s patient triage and demand management technology at Priory Medical Group’s PCN. The evaluation - supported by Yorkshire and Humber AHSN - found that Klinik helped to deliver 18 months’-worth of appointments within one year and realised over £300k in capacity-releasing savings.


Carn to Coast Health Centres Case Study

Faced with recruitment challenges and increasing workload, Carn to Coast Health Centres saw how neighbouring surgeries were using Klinik to help provide a more efficient service. Now with the online triage solution in place, the Cornish four-site practice can safely prioritise the needs of the 31,000 patients.


Priory Medical Group Case Study

Priory Medical Group shares how working with Klinik has enabled the PCN to improve the patient journey, boost staff satisfaction and adapt its workforce to known local needs.

Klinik’s clinically-supervised AI solution is able to indicate the priority and urgency of cases to practice staff. This helps Priory allocate appointments according to clinical need, providing much more equitable access to care. The system also helped measure the actual demand faced across the PCN’s nine sites.


Portland Medical Centre Study

Klinik is saving London’s Portland Medical Centre 3 to 4 GP sessions per week despite a growing patient list and huge demand for care. The innovative online triage and patient flow management technology is ‘the best thing since sliced bread’, says Flemming Jensen, Business Manager of Portland Medical Centre.


Haxby Group Case Study: Changing the face of general practice

Haxby Group reveals how Klinik is helping to change how general practice is meeting the needs of patients and professionals.

”We have much more accurate information on the time and volume of demand. We know how much resource we need at particular times of day, and we can see what type of care people need.”


Harrow Health – A digital triage case study

Harrow Health GP Federation is using Klinik's innovative digital triage technology to ease the pressure on the NHS primary care. Chair Kanesh Rajani describes how using Klinik is changing the face of general practice.


Roxbourne Medical Centre Case Study

Online triage systems have brought clinicians face to face with the volume of unmet demand in general practice, and some have found it difficult to manage. One practice that is excelling at managing this demand is Roxbourne Medical Centre. With smart processes, great teamwork and Klinik's technology, the London practice has been able to manage the demand it faces without having to increase headcount. Now staff would never go back to the old ways of working.


Church Street Medical Centre Case Study

Ireland’s Church Street Medical Centre had to react when the Covid-19 pandemic hit, and feedback from customers of Klinik’s innovative online triage solution convinced it to make the leap. As a result, both patient and staff satisfaction has improved, a consistent triage process has enhanced the delivery of care, and the primary care provider is now ready to face ever-growing demand with a solution that can help spread practice workload.

Haxby Group Case Study: Tasking technology with increasing efficiency

Haxby Group, a leading provider of community-based healthcare managing 11 GP surgeries across York and Hull is the first in the UK to take full advantage of the Klinik Access solution. Haxby Group’s main objective was to increase efficiency through a digital–first approach across all its communications. A secondary objective was to be more targeted in its care offering by gaining a deeper insight into their patient demographic and strategizing their workforce accordingly.


Aalto university study: Costs savings through use of Klinik Patient Flow Management System

Researchers at Aalto University’s HEMA Institute in Helsinki, Finland, studied how much an AI-based Patient Flow Management System, Klinik Access, generated savings on average patient treatment costs. The research was conducted over a five-month trial period at a large primary healthcare centre in Finland. The results were clear and significant demonstration of the potential impact of artificial intelligence-based solutions in healthcare processes.