January 20, 2023

Study shows how major GP group is easing the GP workload and saving thousands with online triage tech

klinik_health_dev / January 20, 2023

Economic analysis of a new model of primary care has shown that online triage technology has helped ease the burden on under-pressure GPs and made capacity releasing savings equivalent to more than £300,000 in 12 months. Researchers from the York Health Economics Consortium (YHEC) looked at how the prioryCARE model, developed by York’s Priory Medical Group (PMG) to help it manage patient demand, performed with and without Klinik’s AI-driven triage system…

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."

"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."