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Carn to Coast Health Centres Case Study

Turning the tide for demand management at Carn to Coast Health Centres

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Case Study - Carn to Coast Health Centres Case Study

Faced with recruitment challenges and increasing workload, Carn to Coast Health Centres saw how neighbouring surgeries were using Klinik to help provide a more efficient service. Now with the online triage solution in place, the Cornish four-site practice can safely prioritise the needs of the 31,000 patients.

"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing PartnerPriory Medical Group
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations ManagerRoxbourne Medical Centre
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing PartnerPriory Medical Group
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