Blog & News

Martin Eades is managing partner at Priory Medical Group primary care network, which serves almost 60,000 people across Yorkshire. The group has developed numerous award-winning patient initiatives, and is using Klinik software to power its prioryCARE online consultation system. A keen advocate of organisational development and process improvement, Martin seeks to identify and align individual strengths with service redesign to achieve optimal outcomes. …

Webinar summary part 2: On the final article on our recent webinar, we learn how GP groups across the UK are using AI triage to improve patient access to care Our recent GovConnect webinar examined how GPs are using AI to enhance the delivery of care, which we covered in an earlier article. The session also looked at how patients were engaging with technology to access care. AI technology improves patients access to care The rapid shift to online triage …

Webinar summary: In the first of two articles, we look at how GP groups across the UK are using AI triage to deal effectively with patient demand. AI is playing a vital role in the delivery of primary care, revealed a recent GovConnect webinar held with some of the country’s most forward-thinking GPs and healthcare leaders. More than 150 primary care stakeholders joined the discussion around the benefits of AI-driven healthcare solutions. The opportunitie…

How Klinik’s patient flow technology and AI triage helps practices to increase appointment capacity and optimise resource allocation. We believe that patient flow is central to the successful delivery of healthcare. The term ‘patient flow’ refers to the ability of healthcare systems to manage patients effectively and with minimal delays as they move through stages of care, according to NHS Improvement. It is a concept that often is associated with …

How Klinik’s online triage solution helps practices improve patient access and meet GP contract requirements by releasing appointment capacity. General practice is at the frontline of care and the sharp end of complexity. The GP contract is a prime example of this. It regularly looks to make sense of a smorgasbord of initiatives and tries to serve up an appetising dish that benefits patient care. Improving GP access is one such initiative. Let’s look …

Digital primary care was thrust centre-stage for general practice in 2020, and overall its performance was astounding. Initiatives such as Total Triage shifted the delivery of care online, at scale and at pace. Communication between practices and patients changed almost overnight. We are still digesting what this means as we look to ensure equal access to care. One clear impact of the digital response to coronavirus was that the volume of work for genera…

By Klinik Healthcare Solutions CEO Petteri Hirvonen MD General practice is being asked to provide even more healthcare services, putting even more pressure on the primary care workforce. Finland’s approach to nurse-led primary care is providing a potential answer to the workload burden for some practices in the UK, says Klinik Healthcare Solutions CEO Petteri Hirvonen MD. Managing demand is a huge challenge for general practice across the globe, and h…

Partnership between Huisartsen van Nederland (HvNL) and Klinik Healthcare Solutions to increase capacity, cut costs and enhance patient experience for GPs across the Netherlands. Dutch GPs can better face growing demand and provide a better patient experience through a new partnership between a GP-led solution provider and Europe’s rising patient flow and online triage management specialists. Huisartsen van Nederland (HvNL) and Finland’s Klinik Health…

Responses to our latest poll indicate that the Additional Roles Recruitment Scheme (ARRS) is proving a real pain for GPs. ARRS funding looks to broaden healthcare staffing provision in primary care, with roles such as social prescribers and ‘first contact practitioner’ physios. But practices are being asked to recruit roles that some feel don’t meet immediate needs, and to do this at one of their busiest times ever. “The problem has been the restricti…

High demand, bureaucracy, and recruiting to additional roles are just some of the factors taking a drastic toll on general practice, according to the discussion around the challenges facing primary care. There is a way forward, and practices across the UK and Ireland are addressing many of the issues being faced. Responses to our latest poll indicate that GPs need urgent help if they are to cope with the second wave of the pandemic. We asked GP surger…