The NHS is on a mission to become the world’s most AI-enabled health system. For general practice, that vision needs to be practical, intuitive, and built for the daily realities of managing the tsunami of patient demand.
From listening to the front lines of primary care, we understand what practices need. We are excited to launch new features for Klinik Access, our AI triage platform that gives practices control over how they deliver that vision.
Simpler access to the digital front door
Patients can now access our smarter digital front door directly through our imminent NHS App integration, streamlining their journey and providing a more accessible and equitable way to access care.
Snooze access and pathways for intelligent demand control
GPs must widen access while managing demand. Our new snooze control enables practices to schedule or pause the availability of patient pathways and non-urgent enquiries to specific hours. It gives you control over your practice’s workload, while reducing staff pressure and ensuring you can deliver sustainable access to care.
Effective patient self-service with smart appointment booking
Our new smart appointment booking features enable patients to book and manage their own appointments, based on the rules set by your practice. This reduces administrative burden, improves efficiency, and gives patients greater convenience and control over their health.
Redirect demand with Pharmacy First
Getting patients to the right care, first time, is paramount. As well as allowing patients to self-refer directly to a pharmacy, our AI engine now intelligently directs patients to Pharmacy First and other external providers. This expanded referral network optimises patient flow, reduces unnecessary GP appointments, and leverages integrated neighbourhood care models, shifting services from hospitals to the community.
These new features build on our commitment to developing an AI triage solution that is tailored to the current and future needs of general practice and primary care. Get in touch to see how our technology can work for you.
