Blog & News

As more and more people grow used to the convenience and ease of accessing services online, they’ve come to expect that seeking healthcare should be no different. In part as a result of the rollout of digital access to primary care through digital tools including the NHS app and practice websites, that expectation is becoming more and more the reality – in London alone, 3 out of 4 people now use digital tools to interact with their GP practice. For p...

Primary care teams are facing enormous pressure to improve access to their services, but, for many practices, the resource required to do so appears to be thin on the ground. The downward trend in the numbers of full-time, fully qualified GPs working in practices has continued, evidenced by the 254 GPs the British Medical Association reports as having left the profession in the year to September 2023. Meanwhile, demand has continued to rise, putting...

Dr Rony Lindell is Medical Director at Klinik Healthcare Solutions and a practising GP. The pressures on primary care teams are rising. The combination of steady growth in patient demand, increased complexity of patient care needs, and limits on the availability of full-time, fully qualified GPs has put efficiency at more of a premium than ever. Even before the emergence of large language models, artificial intelligence held huge potential for add...

Klinik’s UK Customer Success Director, Shelley Johnson, examines how the patient experience of primary care can be improved by supporting practices to make changes to their process and policies, and how engagement with patients can ensure satisfaction and uptake of services. Anyone who has attempted to book an appointment at their GP surgery over the last few years will be familiar with the “8am rush”. Patients phone a local General Practitioner (GP)...