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The smarter way to modernise primary care

Klinik's solutions are transforming primary care. Klinik Access is our user-friendly AI triage system that puts practices in control. Powered by Klinik AI, our intelligent engine for integrated care, both provide the technology for the future of healthcare.

Klinik Access: The AI-powered front door you control

Klinik Access is our flagship AI-powered platform for primary care. This end-to-end GP patient triage system is designed to solve the 8 am scramble with flexible total triage tools and an intuitive digital front door for your practice.

Klinik’s AI triage system

Intelligent AI triage & online consultation

Our user-friendly AI captures a detailed patient history, generating differential diagnoses with urgency indicators. Powered by Klinik AI — a clinically supervised, CE-marked engine that recognises 1000+ symptoms and conditions — Klinik Access streamlines the GP triage process to optimise online consultations.

Complete patient flow management

Klinik Access manages demand from the NHS App, online enquiries, phone calls, and walk-ins. With an intuitive design, our system triages all enquiries equitably and directs them to the right point of care — reducing GP workload while improving patient experience.

Effortless onboarding

We tailor the platform to your practice’s needs with a comprehensive onboarding process. Flexible features such as snooze controls for access times and customised pathways help you align with NHS triage guidelines. As a workflow solution for ARRS roles, our system ensures your whole team is used effectively

Safe, secure and proven

With zero patient safety incidents in over 10 years of clinical use, Klinik Access is fully compliant with clinical risk management and NHS data security standards.

The benefits of our NHS GP digital services

Improve patient access

Patients reach the right care quickly, with a 90% referral success rate. Practices report two-thirds shorter wait times and high (85%+) patient satisfaction.

Reduce pressure on staff

Efficiency gains save 3–5 GP sessions per week and cut tasks by 20%, easing staff workload and reducing stress.

Create capacity & cost savings

Klinik delivers capacity savings of up to £350k per PCN and increases appointment capacity by up to 45%.

Support your whole team

Configurable triage rules match demand to local resources so patients see the right team or provider, making full use of ARRS roles and reducing pressure on GPs.

Gain strategic insight

Our integrated Business Intelligence (BI) system offers on-demand analytics to support resource planning and population health management.

Introducing Klinik AI: The intelligent engine for integrated care

Klinik AI is the technology behind all of our NHS GP digital services. Clinically validated and CE-marked, it has been proven effective over a decade of use and in over 22 million cases. Scalable, secure, and compliant, Klinik AI provides the intelligence layer that supports PCNs and ICBS in their mission to help the NHS become the world’s most AI-enabled health system.
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Klinik Connect

Call centre triage solution

Klinik Connect is an online triage solution to support the call centres when triaging patients on the phone. All inbound calls handled through the same channel and useful data gathering on patient flow management.
Klinik Connect can be integrated into primary care, A&E, urgent treatment centre and call centres.

Klinik’s Business Intelligence system

Our BI system provides key insights into the status of the practice daily important figures

Klinik’s Dashboards enable you to view consultations in real time and far into history. In the Medical section you will find, for the selected period, information on the amount of diagnoses per diagnosis type and the totals per condition for which the requests were made.

Our partners in primary care

YHEC Economic Benefit Case Study

York Health Economics Consortium evaluated Klinik's patient triage technology at Priory Medical Group's PCN, backed by Yorkshire and Humber AHSN. They found Klinik enabled a year's delivery of 18 months' appointments and saved over £300k in capacity.
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Carn to Coast Health Centres Case Study

Faced with recruitment challenges and increasing workload, Carn to Coast Health Centres implemented Klinik online triage to help provide a more efficient service. Now the Cornish four-site practice can safely prioritise the needs of the 31,000 patients.
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Priory Medical Group Case Study

Priory Medical Group shares how working with Klinik has enabled the PCN to improve the patient journey, boost staff satisfaction and adapt its workforce to known local needs. The system has helped measure the actual demand faced across the PCN’s nine sites.
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Portland Medical Centre Study

Klinik is saving London’s Portland Medical Centre 3 to 4 GP sessions per week despite a growing patient list and huge demand for care. The innovative online triage and patient flow management technology is ‘the best thing since sliced bread’, says Flemming Jensen, Business Manager of Portland Medical Centre.
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Haxby Group Case Study: Changing the face of general practice

Haxby Group reveals how Klinik is helping to change how general practice is meeting the needs of patients and professionals.
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