Author name: klinik_health_dev

How can a PCN use total triage to help it manage demand? Martin Eades, the managing partner of York’s Priory Medical Group, reveals how the network has used total triage as a catalyst for change. Now, with refreshed processes and AI triage and patient flow technology in place, it is providing 8,000 more patient contacts than the year previously, using the same level of clinical resources. Knowing true patient demand is key to the evolution of general pra…

How intuitive AI triage and patient flow software is helping GPs meet demand. The problem of unmet demand Industry leaders came together at the NHS Confed conference to discuss one of the hottest topics in general practice, how to manage unmet demand. Primary care network (PCN) and clinical commissioning group (CCG) leads showcased how they were using a combination of technology and process change to address the issue. Klinik UK Director Ben Wood, o…

June 2021: England’s GPs, primary care networks and integrated care systems can now more easily use AI triage technology to meet healthcare demand. Klinik has been named on the new NHS Digital First Online Consultation and Video Consultation (DFOCVC) framework. The Klinik Access software is used in over 100 primary care centres in the UK. It blends AI-driven total triage with intelligent patient flow management tools to direct patients to the right type of…

Martin Eades is managing partner at Priory Medical Group primary care network, which serves almost 60,000 people across Yorkshire. The group has developed numerous award-winning patient initiatives, and is using Klinik software to power its prioryCARE online consultation system. A keen advocate of organisational development and process improvement, Martin seeks to identify and align individual strengths with service redesign to achieve optimal outcomes. …

Webinar summary part 2: On the final article on our recent webinar, we learn how GP groups across the UK are using AI triage to improve patient access to care Our recent GovConnect webinar examined how GPs are using AI to enhance the delivery of care, which we covered in an earlier article. The session also looked at how patients were engaging with technology to access care. AI technology improves patients access to care The rapid shift to online triage …

Webinar summary: In the first of two articles, we look at how GP groups across the UK are using AI triage to deal effectively with patient demand. AI is playing a vital role in the delivery of primary care, revealed a recent GovConnect webinar held with some of the country’s most forward-thinking GPs and healthcare leaders. More than 150 primary care stakeholders joined the discussion around the benefits of AI-driven healthcare solutions. The opportunitie…

How Klinik’s patient flow technology and AI triage helps practices to increase appointment capacity and optimise resource allocation. We believe that patient flow is central to the successful delivery of healthcare. The term ‘patient flow’ refers to the ability of healthcare systems to manage patients effectively and with minimal delays as they move through stages of care, according to NHS Improvement. It is a concept that often is associated with …

How Klinik’s online triage solution helps practices improve patient access and meet GP contract requirements by releasing appointment capacity. General practice is at the frontline of care and the sharp end of complexity. The GP contract is a prime example of this. It regularly looks to make sense of a smorgasbord of initiatives and tries to serve up an appetising dish that benefits patient care. Improving GP access is one such initiative. Let’s look …

Digital primary care was thrust centre-stage for general practice in 2020, and overall its performance was astounding. Initiatives such as Total Triage shifted the delivery of care online, at scale and at pace. Communication between practices and patients changed almost overnight. We are still digesting what this means as we look to ensure equal access to care. One clear impact of the digital response to coronavirus was that the volume of work for genera…

By Klinik Healthcare Solutions CEO Petteri Hirvonen MD General practice is being asked to provide even more healthcare services, putting even more pressure on the primary care workforce. Finland’s approach to nurse-led primary care is providing a potential answer to the workload burden for some practices in the UK, says Klinik Healthcare Solutions CEO Petteri Hirvonen MD. Managing demand is a huge challenge for general practice across the globe, and h…