There are a few benefits listed below which all our current customers are seeing using the platform. It’s important to remember that we will also aim to bespoke the system as best we can and support in the key areas that are a challenge for your practice. You will have access to a data summary each month/quarter which will show the flow of patients, clinician time and patient activity which will in turn help you to make decisions/changes to areas that previously have been a challenge.
The main benefits of using Klinik include:
Improved patient Experience
More than half a million patients’ response forms show that 87% of the patients rate the system as either excellent or good. Not only do they avoid the waiting room but also experience a faster response from the right point of care. – Priory Medical Group was able to bring routine wait time down to 3 – 10 days from 3 – 4 weeks
Reduces costs of healthcare
The combination of AI triage and open text fields replicates good patient history taking so well that the quality of information in the Klinik patient report significantly increases the number of cases closed without need to contact the patient and enables efficient redirection of patients to the right point of care first time right. – Portland Medical Centre saved 3 – 4 GP sessions per week and no need for locums
Quality of Care
Klinik prioritises care based on needs not on a first-come, first-served basis. This helps to pick up red flags early. Due to the comprehensive reporting of symptoms, the clinician reviewing a case for the first time is able to treat the patient accordingly. Patients are also empowered to self-care in cases where they do not need to see a clinician. – Praze Surgery was able to extend GP appointments to 20min
Supports the Care team’s well being
Customisable workflows and hub structure supports streamlining of individual triage outcomes directly into the right team, to self-care options and supports effective utilisation of NHS ARRS roles, whilst enabling the clinician to remain in control of clinical decision making. – Reduction in tasks in clinical system by 21% and significant increase in staff morale – Priory Medical Group
Our partners in primary care
York Health Economics Consortium evaluated Klinik's patient triage technology at Priory Medical Group's PCN, backed by Yorkshire and Humber AHSN. They found Klinik enabled a year's delivery of 18 months' appointments and saved over £300k in capacity.
Faced with recruitment challenges and increasing workload, Carn to Coast Health Centres implemented Klinik online triage to help provide a more efficient service. Now the Cornish four-site practice can safely prioritise the needs of the 31,000 patients.
Priory Medical Group shares how working with Klinik has enabled the PCN to improve the patient journey, boost staff satisfaction and adapt its workforce to known local needs. The system has helped measure the actual demand faced across the PCN’s nine sites.
Klinik is saving London’s Portland Medical Centre 3 to 4 GP sessions per week despite a growing patient list and huge demand for care. The innovative online triage and patient flow management technology is ‘the best thing since sliced bread’, says Flemming Jensen, Business Manager of Portland Medical Centre.
Haxby Group reveals how Klinik is helping to change how general practice is meeting the needs of patients and professionals.
