Meet the true demand facing general practice

Klinik’s Total Triage System enables GPs and PCNs to effectively manage the realities of post-Covid care.


Total Triage System

Klinik's easy-to-use AI-driven triage and patient flow management software directs patients safely and efficiently to the right point of care. This is helping PCNs, GP groups and GPs to cope with the increasing demand, with the same resource in a less stressful way.


“We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and with the same level of resources.
We understand our patients like never before."

Martin Eades, Managing Partner, Priory Medical Group

Every patient contact is triaged using our AI engine

Each query is risk stratified to detect urgency and priority, and provided with an indicative differential diagnosis.

Smart patient flow technology

routes the query to the most appropriate local resource, under healthcare professional supervision at a local or centralised triage hub.

GPs see only those patients who most need their help

With workload shared across additional resources and the wider practice network. 90% of staff and patients rate the system as good or excellent.

Reduce both clinical and non-clinical costs

Through more efficient workflows, both time and resources are optimised when initial contact is made via Klinik Access. Klinik cuts the cost of care by an average of 14% per patient.

Klinik in numbers

Healthcare Centres
Million Patient Cases
Years Proven Model

See how Harrow Health GP Federation are using Klinik to improve patient access and satisfaction.

Partnership Case Studies

Haxby Group Case Study: Changing the face of general practice

Haxby Group reveals how Klinik is helping to change how general practice is meeting the needs of patients and professionals.

”We have much more accurate information on the time and volume of demand. We know how much resource we need at particular times of day, and we can see what type of care people need.”

Roxbourne Medical Centre Case Study

One practice that is excelling at managing this demand is Roxbourne Medical Centre. With smart processes, great teamwork and Klinik technology, the London practice has been able to manage the demands it faces without having to increase headcount. Now staff would never go back to the old ways of working.

"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group