Webinar: Helping patients feel seen and teams feel heard: How can AI help to relieve the pressures on primary care?

July 27, 2023

In recent months, artificial intelligence (AI) has fast become one of the most discussed topics in healthcare.  In primary care,  however,  AI has been slow  to make an impact – but the potential is there.

Even now, In the face of significant pressures on primary care teams, many practices are relying on AI to assist in triaging patient enquiries.

By assisting clinical-decision making and ensuring patients are referred to the correct teams more accurately, Klinik, and tools like it are introducing efficiency into primary care, relieving the pressures on staff and making better use of available practice resource.

In a recent webinar, Klinik invited speakers from across primary care to  explore the possibilities of AI in primary care both now and in the coming years, to help teams understand how AI solutions can benefit teams, clinicians and patients too.

We were delighted to be joined by Dr Dan Bunstone, GP Clinical Director for Warrington Innovation Network PCN and Chair, NHS Confederation design group on  data and digital in primary care; Gurnak Singh Dosanjh, GP and Integrated Care Board (ICB) Clinical Lead, NHS Leicester, Leicestershire and Rutland; Martin Eades, Managing Partner, Priory Medical Group; and Claire Mechen, Nurse Manager, The Adam Practice, Dorset.

To see what they had to say, catch up on the webinar below

< Back Next >

Latest Articles

Deploying AI in primary care: Overcoming barriers to AI adoption in...
Dr Rony Lindell is Medical Director at Klinik Healthcare Solutions and a practising GP. The pressures on primary care teams are rising. The combination...
Implementing the Hub-model for primary care networks: how can digit...
Primary care is in the midst of its most significant period of transformation in decades. Faced with limited funding and skyrocketing patient demand, the se...
Structured, streamlined and collaborative: Online access to care ca...
As more and more people grow used to the convenience and ease of accessing services online, they’ve come to expect that seeking healthcare should be no diffe...
Back To Main News Page
"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group