Blog & News

Having battled through the coronavirus, GPs are now faced with a huge backlog in care. Yet existing pressures remain. GP numbers are falling, Primary Care Networks are forging ahead, and surgeries have to take stock of the rushed move to going digital first. Ben Wood, director of UK sales and operations, argues that GPs need to use digitally-driven patient flow management to help meet the future of primary care. The GP surgery is, for most, the front …

Covid-19 has wreaked havoc on healthcare systems across the globe. UK general practice has survived, in part due to the widespread adoption of technology at breakneck speed. The prospect of overwhelming demand due to the coronavirus saw NHS England introduce Total Triage; guidance that urged GPs to use online and phone consultations to triage patients, and to undertake all care that could be done remotely through remote means. Herculean efforts from p…

The continued use of total triage has been cautiously welcomed by most, but there are questions over how it can help address the workload challenge facing general practice. A recent Best Practice UK webinar looked at how one practice was using Klinik’s Total Triage System to address workforce issues by supporting a Whole System Triage™ approach. Covid-19 forced the pace of digitisation in primary care, with total triage introduced within a few weeks. Its c…

Artificial intelligence (AI) is gathering ground in primary care in the UK. It can be a crucial tool for primary care as it looks to manage growing demand with limited resources. It is already widely used in the healthcare industry; for diagnostics, triage and analysis, for example. The increasing digitisation of primary care means that its use will become ever more widespread. For it to be useful, and as the Royal College of General Practitioners not…

Cutting-edge AI triage provider Klinik Healthcare Solutions has appointed chief medical officer and former GP Petteri Hirvonen as its new chief executive officer (CEO), as it looks to accelerate growth in the UK and global markets. Hirvonen will help the Finnish health tech company, which works with more than 50 surgeries across the UK, to meet the complex needs of healthcare providers, its staff, and their patients, by drawing on his experience in clini…

We take a look at some GP practices that are embracing new approaches to online triage as part of their journey towards offering a digital-first primary care service. Arguably one of the most significant elements of the NHS’ Long Term Plan, launched in early 2019, was the promise to deliver a digital-first primary care service by 2023-24. At the time, patient demand for GP services was showing no signs of slowing. With the right investment and guidance, …

Essential reading for GPs: In this quick one-minute read, Jake Arnold-Forster, co-founder of Carredale Futures and special advisor to Klinik Healthcare Solutions, recommends GPs look beyond the pandemic when considering online triage solutions. In response to the Covid-19 pandemic, NHS England is encouraging general practice to move to a ‘total triage’ solution, whereby every patient is triaged via a phone call or online form before making an appointment…

In the face of an epidemic, the NHS is working hard to prevent the spread of coronavirus but concerns remain about the ability of the health service to cope with the virus. Measures taken in response to COVID-19 include raising public awareness around the importance of hand washing, reducing misinformation about the virus and increasing the number of coronavirus testing. The impact on primary care could be significant according to Richard Vautrey of t…

Up to 60,000 patients across Hull and York will now be able to enjoy better access to their GP, thanks to new cutting-edge online triage technology from Finnish-based Klinik Healthcare Solutions. Haxby Group, which manages 11 GP surgeries, has become the first in the UK to switch over to the Klinik Access online system. Patients are increasingly finding it more difficult to get hold of their GP. Haxby Group has addressed this trend by offering patients a…

Aalto University conducted a study on the economic impact of using an artificial intelligence-based healthcare service. The service examined in the study was Klinik Access, developed in Finland. The cost savings generated by the use of the system is, even in international terms, a significant demonstration of the potential of artificial intelligence in making healthcare operations more efficient. Researchers at Aalto University’s HEMA Institute (the Inst…