Klinik: Supporting your Primary Care transformation

June 26, 2023

Primary care is the cornerstone of healthcare systems around the world. It faces numerous challenges, including a shortage of healthcare workers, growing demand for services, and pressure from an ageing population. The adoption of new ways of working and constant transformation is essential to address these challenges. Technology, especially intelligent technology, has a pivotal role to play in shaping new ways of working and supporting sustainable transformation.

At Klinik, we have supported hundreds of NHS GP practices and healthcare centres across Europe. Our AI triage and patient flow management solution, Klinik Access, has handled approximately 3 million patient cases. We understand the importance of context when it comes to transforming primary care, and we tailor our solutions to the needs of each healthcare organization.

Here are five keys that are central to our approach to supporting your transformation efforts:

 

Intelligent technology. Simplified workload.

At Klinik, we believe that technology should simplify your workload, reduce burden and unlock capacity. Our intelligent yet flexible solutions seamlessly fit into your clinical pathways, providing support where it is needed most. Our AI triage system automates time-consuming tasks, freeing up healthcare workers to focus on patient care.

 

Patients should be seen.

We understand the importance of patient-centered care. Our solutions prioritize patient needs and ensure that patients are seen promptly and by the most appropriate healthcare worker. This reduces waiting times and improves patient satisfaction.

 

Every practice is different. We're built for that.

We recognize that every practice is unique and has its own set of challenges. That's why we work collaboratively with healthcare organizations to understand their specific needs before designing and implementing effective and sustainable solutions.

 

We care about your transformation.

At Klinik, we are passionate about supporting your transformation efforts. Our solutions are designed to be flexible, allowing you to adapt and change as your needs evolve. We provide ongoing support to ensure that you achieve your transformation goals.

 

We find your best model of care.

We understand that finding the best model of care for your organization is essential to achieving sustainable transformation. That's why we work with you to identify the most appropriate model of care for your specific needs. Our solutions are tailored to your requirements, ensuring that you achieve the best possible outcomes.

Klinik is committed to supporting your transformation efforts in primary care. Our intelligent technology, patient-centered approach, and focus on collaboration and sustainability make us the ideal partner for your organization. 

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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group