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Klinik believes in working with customers to achieve success

November 1, 2018
At the core of Klinik’s customer service is a belief that customer success is the basis of the company’s operations. This means that the Klinik customer success team does everything it can to provide a service that brings real relief to customers. In Finland, the Klinik online service is in use at over 400 healthcare facilities. Although cooperation with Klinik does not always start from something being wrong, after the introduction of the Klinik online se...
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Meet the team: New solution architect on board to steer Klinik into international waters

September 17, 2018
Klinik’s rapid internationalisation has received a new boost with a new recruit who ensures that the company has expertise in adapting software for various target countries. The most recent recruit in the technical team, Kaius Perttilä, has led software development, has extensive experience in information management, and is well versed in internationalisation. Perttilä’s background is in coding, consultancy and project management, and he has worked, for exa...
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AI to change a doctor’s job and to compensate for the shortage of resources in healthcare

June 17, 2018
Healthcare has reached a turning point. With public healthcare in Finland and elsewhere in the world suffering from a shortage of resources, the possibilities offered by artificial intelligence can, in the future, open entirely new vistas in healthcare. Although the image of care robots may seem clinically cold compared to human nurses, in reality, artificial intelligence can free the staff’s time for engaging with patients. What kinds of practical possibi...
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Klinik receives seven-figure sum in Series A financing

May 17, 2018
Klinik Healthcare Solutions, a digital health company and provider of clinically proven solutions for condition and urgency recognition, customer segmentation and patient flow management, is to receive €2.25 million in a Series A financing round. Pathena Fund leads the round with participation from existing investors. The investment will enable the Helsinki-based company to further expand internationally, while continuing to develop its product scope. “S...
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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group