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May 26, 2021
Webinar summary: In the first of two articles, we look at how GP groups across the UK are using AI triage to deal effectively with patient demand. AI is playing a vital role in the delivery of primary care, revealed a recent GovConnect webinar held with some of the country’s most forward-thinking GPs and healthcare leaders. More than 150 primary care stakeholders joined the discussion around the benefits of AI-driven healthcare solutions. The opportunitie...
March 1, 2021
How Klinik’s patient flow technology and AI triage helps practices to increase appointment capacity and optimise resource allocation. We believe that patient flow is central to the successful delivery of healthcare. The term ‘patient flow’ refers to the ability of healthcare systems to manage patients effectively and with minimal delays as they move through stages of care, according to NHS Improvement. It is a concept that often is associated with ...
January 27, 2021
How Klinik’s online triage solution helps practices improve patient access and meet GP contract requirements by releasing appointment capacity. General practice is at the frontline of care and the sharp end of complexity. The GP contract is a prime example of this. It regularly looks to make sense of a smorgasbord of initiatives and tries to serve up an appetising dish that benefits patient care. Improving GP access is one such initiative. Let’s look ...
January 12, 2021
Digital primary care was thrust centre-stage for general practice in 2020, and overall its performance was astounding. Initiatives such as Total Triage shifted the delivery of care online, at scale and at pace. Communication between practices and patients changed almost overnight. We are still digesting what this means as we look to ensure equal access to care. One clear impact of the digital response to coronavirus was that the volume of work for genera...
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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group