Removing the burden of labour-intensive initial screening

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Online triage specialists Klinik target UK growth with clinician CEO

June 4, 2020
Cutting-edge AI triage provider Klinik Healthcare Solutions has appointed chief medical officer and former GP Petteri Hirvonen as its new chief executive officer (CEO), as it looks to accelerate growth in the UK and global markets. Hirvonen will help the Finnish health tech company, which works with more than 50 surgeries across the UK, to meet the complex needs of healthcare providers, its staff, and their patients, by drawing on his experience in clini...

How a new type of online triage solution is transforming some of UK’s GP practices

June 1, 2020
We take a look at some GP practices that are embracing new approaches to online triage as part of their journey towards offering a digital-first primary care service. Arguably one of the most significant elements of the NHS’ Long Term Plan, launched in early 2019, was the promise to deliver a digital-first primary care service by 2023-24. At the time, patient demand for GP services was showing no signs of slowing. With the right investment and guidance, ...

Why a ‘Total Triage’ model fails to maximise your transformation ambitions – but ‘Whole System Triage’ can

May 10, 2020
Essential reading for GPs: In this quick one-minute read, Jake Arnold-Forster, co-founder of Carredale Futures and special advisor to Klinik Healthcare Solutions, recommends GPs look beyond the pandemic when considering online triage solutions. In response to the Covid-19 pandemic, NHS England is encouraging general practice to move to a ‘total triage’ solution, whereby every patient is triaged via a phone call or online form before making an appointment...

Helping the NHS to reduce the spread of coronavirus

April 1, 2020
In the face of an epidemic, the NHS is working hard to prevent the spread of coronavirus but concerns remain about the ability of the health service to cope with the virus. Measures taken in response to COVID-19 include raising public awareness around the importance of hand washing, reducing misinformation about the virus and increasing the number of coronavirus testing. The impact on primary care could be significant according to Richard Vautrey of t...
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“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group
“This new service will make life easier for patients as they will only have to tell us what their problem is once and be treated or advised in the most appropriate way.”
Dr Matthew Bramley, GP Partner
The Mount View Practice
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell, GP Partner
Haxby Group
“In many instances, patients felt we were a barrier to their GP. Now, we can explain this new solution will put their care needs first, rather than simply working on a first come first served basis.”
Kelly Butterfield, Reception Manager
Haxby Group