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July 27, 2023
In recent months, artificial intelligence (AI) has fast become one of the most discussed topics in healthcare.  In primary care,  however,  AI has been slow  to make an impact – but the potential is there. Even now, In the face of significant pressures on primary care teams, many practices are relying on AI to assist in triaging patient enquiries. By assisting clinical-decision making and ensuring patients are referred to the correct teams more accura...
July 25, 2023
On 6 March 2023, NHS England published an overview of changes to the GP Contract for 2023/24.  With these changes came new requirements and obligations around patient access, as well as changes to funding performance-based funding for primary care providers in England. From the end of April, these changes came into effect.  But with the number of full-time, fully qualified GPs in decline, and patient numbers rising, many practices may be struggling to...
July 12, 2023
What is Equitable Patient Access to Primary Care? In the ever-evolving landscape of healthcare, ensuring equitable patient access to primary care services remains a top priority. This ensures equal access to timely and appropriate care for all patients, regardless of their background or circumstances, placing clinical need above factors like socioeconomic status, geography, or technological proficiency. Equitable healthcare access involves addressing chall...
July 7, 2023
On July 5, it will be seventy-five years since the UK government set up the National Health Service to provide free healthcare for Brits, who mostly suffered from a single ailment.  Decades on, people are living longer with chronic health conditions managed by multiple specialties on an ongoing basis. A system invented in the 1940s is under strain, and ad hoc technological innovations have, so far, struggled to  To create a sustainable and effective h...
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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group