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Giving clinicians and patients the gift of time: How can we create capacity in overstretched services?

June 12, 2023
The changes to the GP contract in 2023/24 will challenge GP practices, PCNs and Federations to focus on getting the patient streamlining process and data management to a higher level. With the new access requirements, whereby patients, on first contact, should be offered an assessment of need or signposted to an appropriate service, practices will need a system solution to manage demand. In healthcare, time is a precious commodity. Clinicians operating w...
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Study shows how major GP group is easing the GP workload and saving thousands with online triage tech

January 20, 2023
Economic analysis of a new model of primary care has shown that online triage technology has helped ease the burden on under-pressure GPs and made capacity releasing savings equivalent to more than £300,000 in 12 months. Researchers from the York Health Economics Consortium (YHEC) looked at how the prioryCARE model, developed by York's Priory Medical Group (PMG) to help it manage patient demand, performed with and without Klinik’s AI-driven triage system...
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Klinik and Priory Medical Group shortlisted as Primary Care Project finalists for the HSJ Partnership Awards 2023

December 7, 2022
Klinik and Priory Medical Group are delighted to announce their work on using triage and care navigation technology to cut waiting times, better manage demand and improve patient access through an innovative model of general practice has been shortlisted for Primary Care Project of the Year at the HSJ Partnership Awards 2023. The shortlisting recognises work done on leveraging the latest technology to help the primary care network make more than £300,000...
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GP Ravi Tomar tells GPBusiness how Klinik is cutting locum spend

October 18, 2022
GP partner Dr Ravi Tomar has set out how Portland Medical has used Klinik's total triage tech to reduce locum spend to zero in an article featured in a major trade publication. He shows how the London practice has used Klinik to help it save an annual £70,000 locum bill. The software helps the practice direct patients to the right type of care by making the most of an expanding team of allied healthcare professionals (AHPs). As a result, Portland Medi...
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"Even our most ardent doubters have seen that demand can be successfully managed with online triage."
Martin Eades, Managing Partner
Priory Medical Group
"We understand our patients like never before. We now have data on the true demand we face in general practice. We have the tools to share that workload across the whole primary care network."
Martin Eades, Managing Partner
Priory Medical Group
"We are seeing 8,000 more patients compared to the same time last year thanks to Klinik, and doing so with the same level of resources."
Martin Eades, Managing Partner
Priory Medical Group
“The system enables our clinicians to review the information provided by patients, and provides a suggested priority level. This allows us to ensure we have the patient see the right person at the right time.”
Dr. Azhar Ali, Managing Partner
Forth Medical Group
"Together with Klinik, we have invested the energy to make it the way we want it to be, and now we are seeing the results.”
Dr Sarmad Zaidi
Roxbourne Medical Centre
“Now Klinik is in place, we don’t ever want to go back. Our reception staff feel less pressured to act according to patient expectations, and the whole team feels that they are better placed to deal with all incoming queries. We can breathe now.”
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
"Now we know what the demand is, we can see what changes need to be made, and we can manage expectation and optimise the journey for every patient. We can assign the right level of resources to deal with the enquiry, and use the most expensive resource where it’s most effective."
Trupti Chauhan, Operations Manager
Roxbourne Medical Centre
“Feedback from other practices using the system was very positive, especially how responsive the company was to people’s needs.”
Dr Michael Curran, GP partner
Church Street Medical Centre
“For any other practice I would say this would make a valuable addition to the practice. In the current environment, it is becoming essential to have an efficient triage service that can assess risk and identify urgency, so that care can be given according to need, rather than demand. I would strongly recommend this to any GP practice.”
Dr Michael Curran, GP partner
Church Street Medical Centre
"With the Klinik online consultation service, we can now get the correct patient to the correct point of care in the most efficient way."
Dr Thomas Patel-Campbell
Haxby Group