The GP conference season is fast approaching, and we are hugely excited to be able to meet people face to face again!
Come see how our online triage and patient flow management solution is changing the face of general practice at the following events:
Thursday, 30 September: Pulse Live in London - book a demo at the show.
Wednesday 13 and Thursday 14 Oct Best Practice in Birmingham - book a demo at the show.
Thursday 14 and Friday 15 October RCGP Annual Conference in Liverpool - book a demo at the show.
Klinik is an AI triage and patient flow management software that directs patients to the right point of care in a timely, cost-effective way. Klinik is not only able to help GP practices provide improved access to healthcare, but can also help to redefine and reform how patient flow is managed.
Our medical AI engine seamlessly integrates into existing healthcare processes. It can identify a primary health issue, recognise its urgency and direct the patient to the right point of care in a timely, cost-effective way. It also provides important background information for healthcare professionals and enables proactive interaction with the patient immediately.
Klinik saves time and enables GP practices to reallocate resources that might be redeployed to support increased appointment duration for highest-need patients or complex cases. Its customisable workflows can be changed to reflect the skill mix within a practice, network and wider healthcare ecosystem; some are even using Klinik as the foundation for nurse-led triage.
Our telephone triage module Klinik Connect helps to turn your care navigators into skilled triage resources, enabling you to take 100% of the incoming enquiries through the medical algorithm, supporting consistent data collection and providing a lot more information for the duty team than they would have before having this solution.
Priory’s Executive Partner Dr Emma Broughton is impressed by how Klinik helps with her clinical workflow. “I am able to book those who need clinical examination as well as supporting and providing advice digitally, by phone, by video when a well-structured digital tool gathers all the clinical information needed.
“Patients have been astounded at the speed of response for their urgent conditions. Our system enables us to respond within 30 minutes of a submission for minor ailments, using the information gathered by our digital platform."
The system has enabled the group, which serves almost 60,000 patients, to efficiently serve and understand the needs of its local populations.
“Patients can get to the right clinician or the right team (if it is a non-clinical team) at the first point of contact, which has created huge efficiencies in the system,” said Martin Eades, Managing Partner.
“By using the AI in a consistent total triage system, we get real data showing us when and where patients are contacting us, issues, clinical or non-clinical, to shape both our clinical and workforce teams.”
"With Klinik, we can now get the correct patient to the correct point of care in the most efficient way," says Dr Thomas Patel-Campbell, GP Partner and CCIO of Haxby Group.
The data it creates is also providing a big difference. "We have much accurate information on the time and volume of demand. We know how much resource we need at particular times of day, and we can see what type of care people need."
Harrow Health GP Federation’s Dr Kanesh Rajani welcomes the versatility of the system: “Every patient contact can be triaged by the Klinik AI system. This means that every problem is triaged effectively, and the right person provides the right care to the patient at the right time.
“The beauty of the system is that it can adapt to the needs of the GP, the local practice and the patient […]. The GP can agree or modify the decision and redirect the patient to the right care provider.”
This means that additional roles can quickly become part of the practice workflow. Dr Adam Ellery, GP partner and Chairman of Kernow Health CIC said: "Our staff have thoroughly enjoyed utilising Klinik - especially the navigators, who can navigate the calls to a physiotherapist, community nurse practitioners, social prescribers, community pharmacist and more, which has helped reduce stress.”
This is founded on the system’s good patient history taking. "The introduction of Klinik has been a game-changer for us,” says Dr Peter Devlin, GP Partner at Benfield Valley Health Hub.
“What has been most striking has been the quality of information that patients submit their online request, often not just giving a comprehensive history of their presenting condition, but also indicating what matters to the most.”
As a result, the right resource can be applied in the right way. “Now we know what the demand is, we can see what changes need to be made, and we can manage expectations and optimise the journey for every patient,” says Trupti Chauhan, operations manager at Roxbourne Medical Centre.
“We can assign the right level of resources to deal with the enquiry, and the most expensive resource where it's most effective."
Patients also welcome the service. It is ‘very easy to use’ and ‘seems a very logical way of getting the right level of care that you require’. It’s a ‘great service [and] saves a load of time’.
Patient satisfaction is regularly at or over 90% for Klinik. It means patients get seen by the right person quicker, which is better for the practice and the individual.