News

July 2022: Almost two dozen GP surgeries across North East London are using AI-driven technology to help ease the pressure on GPs and answer the post-pandemic needs of patients, thanks to the efforts of local healthcare commissioners. 22 practices from North East London have signed up to use the online consultation system from Klinik, which is one of three such providers funded by the local clinical commissioning group (CCG) for use by local surgeries. …

New general practice contract arrangements are never without controversy. This year’s announcements are still the subject of ‘lively’ discussions between the profession and NHS England. GPs have to get on with things regardless, and so we thought it worthwhile to look at how technology could support requirements in the new network contract. The latest guidance contains details on how GPs and primary care networks (PCNs) are expected to measure and man…

As well as being loved by patients, Klinik is appreciated by GPs. We’re humbled and proud to say that our customer satisfaction scores are regularly around 90%. Clinical, operational and managerial staff regularly praise our medical triage software and support. So why do GPs love Klinik? We asked their views on the impact of Klinik at an exclusive away day we held in 2021. Improved access to care The Monday morning scramble for appointments is a common…

Klinik’s use of AI is key to its ability to help GPs manage demand using online triage. Klinik’s Medical Director and practising GP Rony Lindell explains why. We are at the beginning of exciting times for the use of AI in general practice. More and more doctors are seeing the benefits of using a medical AI system. Here, GP Rony Lindell reveals how Klinik is unlocking a world of possibility for general practice to meet his immediate needs, and is provi…

Many GPs ask us: what do patients think about Klinik? Well, we are pleased to say that they seem to like it – a lot. We get consistently good feedback scores, with 92% of patients rating the system as good or excellent. Patients are getting more confident in using the software, too. One PCN, for example, has seen 70% of enquiries made online using Klinik since they signed up. So what exactly is it about Klinik that patients enjoy? Put simply, it gives…

Technology offers a wealth of opportunity to general practice, but how can doctors know which technology is safe? Working with experts, Klinik is taking a safety by design approach to ensure that its technology embeds clinical safety at its heart. Ensuring the safety of new technology can be a challenge for general practice as it navigates its way through the rapid adoption of digital solutions. As it is built by GPs, Klinik recognises the vital impor…

For PCNs, ARRS funding has been a mixed blessing. How can they make the most of this opportunity to expand the general practice workforce in the face of rising patient demand? Luckily, help is at hand… The Additional Roles Reimbursement Scheme (ARRS) has received a mixed reception by GPs and the PCN community. ARRS seeks to help manage patient demand by providing practices with additional healthcare specialists, helping them deliver the right care whe…

The GP conference season is fast approaching, and we are hugely excited to be able to meet people face to face again! Come see how our online triage and patient flow management solution is changing the face of general practice at the following events: Thursday, 30 September: Pulse Live in London – book a demo at the show. Wednesday 13 and Thursday 14 Oct Best Practice in Birmingham – book a demo at the show. Thursday 14 and Friday 15 October RCGP Annu…

How can a PCN use total triage to help it manage demand? Martin Eades, the managing partner of York’s Priory Medical Group, reveals how the network has used total triage as a catalyst for change. Now, with refreshed processes and AI triage and patient flow technology in place, it is providing 8,000 more patient contacts than the year previously, using the same level of clinical resources. Knowing true patient demand is key to the evolution of general pra…

How intuitive AI triage and patient flow software is helping GPs meet demand. The problem of unmet demand Industry leaders came together at the NHS Confed conference to discuss one of the hottest topics in general practice, how to manage unmet demand. Primary care network (PCN) and clinical commissioning group (CCG) leads showcased how they were using a combination of technology and process change to address the issue. Klinik UK Director Ben Wood, o…