Author name: klinik_health_dev

Klinik’s UK Customer Success Director, Shelley Johnson, examines how the patient experience of primary care can be improved by supporting practices to make changes to their process and policies, and how engagement with patients can ensure satisfaction and uptake of services. Anyone who has attempted to book an appointment at their GP surgery over the last few years will be familiar with the “8am rush”. Patients phone a local General Practitioner (GP)…

AI in Primary Care: Opportunities and Obstacles to great adoption Rony Lindell, Medical Director, Klinik As pressure on primary care mounts, artificial intelligence (AI) has emerged as a valuable resource to alleviate patient demand and improve outcomes. The technology is being appraised for use in secondary care fields like radiology, and now there is growing interest in its use and potential within primary care. AI in primary care presents nume…

On 6 March 2023, NHS England published an overview of changes to the GP Contract for 2023/24. With these changes came new requirements and obligations around patient access, as well as changes to funding performance-based funding for primary care providers in England. From the end of April, these changes came into effect. But with the number of full-time, fully qualified GPs in decline, and patient numbers rising, many practices may be struggling to…

What is Equitable Patient Access to Primary Care? In the ever-evolving landscape of healthcare, ensuring equitable patient access to primary care services remains a top priority. This ensures equal access to timely and appropriate care for all patients, regardless of their background or circumstances, placing clinical need above factors like socioeconomic status, geography, or technological proficiency. Equitable healthcare access involves addressing chall…

On July 5, it will be seventy-five years since the UK government set up the National Health Service to provide free healthcare for Brits, who mostly suffered from a single ailment. Decades on, people are living longer with chronic health conditions managed by multiple specialties on an ongoing basis. A system invented in the 1940s is under strain, and ad hoc technological innovations have, so far, struggled to To create a sustainable and effective h…

Primary care is the cornerstone of healthcare systems around the world. It faces numerous challenges, including a shortage of healthcare workers, growing demand for services, and pressure from an ageing population. The adoption of new ways of working and constant transformation is essential to address these challenges. Technology, especially intelligent technology, has a pivotal role to play in shaping new ways of working and supporting sustainable transfor…

The changes to the GP contract in 2023/24 will challenge GP practices, PCNs and Federations to focus on getting the patient streamlining process and data management to a higher level. With the new access requirements, whereby patients, on first contact, should be offered an assessment of need or signposted to an appropriate service, practices will need a system solution to manage demand. In healthcare, time is a precious commodity. Clinicians operating w…

Economic analysis of a new model of primary care has shown that online triage technology has helped ease the burden on under-pressure GPs and made capacity releasing savings equivalent to more than £300,000 in 12 months. Researchers from the York Health Economics Consortium (YHEC) looked at how the prioryCARE model, developed by York’s Priory Medical Group (PMG) to help it manage patient demand, performed with and without Klinik’s AI-driven triage system…